Frequently Asked Questions
Everything you need to know about our ethical and sustainable beauty products.
What defines a product as 'Clean Beauty' at your store?
Every product we carry is strictly vetted to be free from parabens, sulfates, phthalates, and synthetic fragrances. We prioritize non-toxic, ethically sourced, and cruelty-free ingredients that are safe for both your skin and the planet.
Are all of your products vegan and cruelty-free?
Yes, we are 100% cruelty-free. While the majority of our curated selection is vegan, a few products may contain ethically sourced beeswax or honey. Please refer to the 'Vegan' tag on individual product pages for specific details.
What is your return policy for opened skincare items?
We want you to love your routine. If a product isn't working for your skin, you can return it within 30 days of purchase for a store credit or exchange, even if it has been lightly used.
How long does shipping take and is it eco-friendly?
Orders typically ship within 1-2 business days. We use 100% recyclable and biodegradable packaging. Standard shipping usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to expand our clean beauty community to more countries soon.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.